Please allow us up to 3-5 business days to process your order before it is shipped. All of our packages come with a tracking number, which will be provided to you once your order has been shipped. You will receive an email update with the shipping details, including the tracking number, which you can use to check the estimated arrival time of your order by following the link provided in the email.

Please note that any customs or import duties are the responsibility of the recipient and will be charged once the parcel reaches its destination country. Unfortunately, we have no control over these charges, and we cannot predict the cost, as customs policies and import duties vary widely from country to country.

If you refuse to accept a parcel due to import duties or taxes, you will be responsible for all postal charges, return shipment costs, customs charges, and handling fees. Please note that we cannot undervalue orders or mark them as gifts.

We are not responsible for any delays due to customs clearance, and this policy applies to all online purchases on saneactive.com.

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All orders are shipped from Bern, Switzerland.

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Unless otherwise stated in the seller's product description, prices indicated are total prices including the statutory sales tax. Delivery costs, where appropriate, will be indicated separately at the checkout. Each transaction will be authorised and checked by the appropriate credit card company. Blocked or false credit cards cannot be used. We obligate ourselves not to pass on or resell our customers information.

 

For further inquiries or requests, we refer directly to our contact form.

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Privacy Policy:

1. Collection of Personal Information Sane Active collects personal information such as names, email addresses, and contact details only with your explicit consent. This data will be used only for the specified purpose and will not be shared with third parties unless required by law.

2. Use of Cookies Sane Active uses cookies to enhance the user experience on the website. Cookies are small text files stored on your device that contain information about your use of the website. You can disable the use of cookies in your browser settings.

3. Sane Active employs reasonable technical and organizational measures to protect your personal information from unauthorized access or loss. However, no absolute security can be guaranteed.

4. The Sane Active website may contain links to third-party websites. Sane Active has no control over the content and availability of such websites and assumes no responsibility or liability for them.

5. Sane Active will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. You have the right to access, correct, and delete your personal information held by Sane Active. You may also withdraw your consent for the collection and use of your personal information at any time.

7. Changes to the Privacy Policy Sane Active reserves the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy on the website.

8. If you have any questions or concerns regarding your personal information or this Privacy Policy, you can contact Sane Active.